Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Michael Hodges

Excellent service and the most helpful honest people in the motor trade that I have ever met to date. Miles is an exceptional sales man. He is easy to approach very helpful and polite as well as honest. John is a cracking guy. Very straight and trustworthy. I bought a nice Audi from them and all the trimmings that came with it made the whole experience an enjoyable one. We all know buying a car is stressful but not when you visit John at his new pitch in Galgate. Thanks for all the time and knowledge from you both. Highly recommend a visit to John Taylor's if your looking for a new car.

Mike and Kirsty.

Response from the Dealer
Thank you for your very kind words Mike and Kirtsy, we appreciate your lovely feedback. We take pride in all of our vehicles and strive to keep every customer satisfied. Thank you for choosing John Taylor Cars to buy your gorgeous new Audi. Please don't forget all the loyalty discounts available to you being a customers of ours. If you need anything at all please do get in touch. We are all happy to help whatever your motoring need. Thanks again and I hope we can do business again soon. Kindest Regards, All the best, Miles Gardner Manager John Taylor Cars
JAMES
I am another very happy customer of John Taylor Cars. Part exchanged my current car against a lovely BMW 1-Series and couldn't be happier. Top garage, great cars, awesome service. Wouldn't hesitate to go back (when I can afford an M3 perhaps).
Douglas-T
I travelled 60 miles to view a car here. In the past when I've done this with other dealers I have often been left disappointed by cars that turn out not to be as described. In fact, I almost didn't travel, but I'm glad I did.

The car was exactly as described, genuinely immaculate. I part exchanged my old car at a very fair price, John was great when my old car developed a fault just before we swapped over, what could have been a stressful nightmare was handled really well.

I would not hesitate to buy another car from John.
Greta winterbottom
very pleased with the service provided from Danielle, everyone very friendly and helpful, my golf is great I would definitely go back to buy another car many thanks to all at John Taylor's
"Amazing Service - Above and Beyond"
My wife and I needed a new family car, fast. So, we found a VW Touran at John Taylor's eBay showroom and promptly phoned him up to see if it was available. Spoke to John, who was the most polite and friendly salesman from any industry we've ever spoken to. We'd never bought a car, and needed walking through a few of the basics: Financing etc. It was daunting before hand, but John got rid of any fears we had, and walked us through the whole process, making sure we knew there was no pressure to buy even after going through financing details and checking we would be accepted. The next day we traveled down. The service was fantastic. He let us test drive it without him, he helped us keep our kids (4+3) entertained by offering them some snacks and some paper and pens to draw with. A huge help since all the details took a while to sort out. The entire experience was fantastic. We got a great car at a great price, amazing, friendly service. If we ever need to buy a car again, we'd give him a call first. Really is brilliant. He even gave us a 6 month warranty instead of the usual 3 months. Above and beyond. Brilliant.
What a TRUE GENT and a very nice family business
Our situation was that my wife decided to drive our car through a puddle in the Cumbrian floods!! well i say puddle - 6ft DEEP puddle, then after spending 3 days car shopping (which I loved by the way !!!!) we decided on a Honda Civic TypeR ( Not the Titanic type R), The best deal we could find was at two sepearte garages but when the owner himself answers the phone and says he is willing to hang back for us,that goes a long way in my book. We arrived at the garage on a dark,wet,rainy,evening.... John put the car into a high lit bay and talked us through the cars details with no pressure selling tactics.Even though late we went on a test drive with his lovely daughter Danielle.We proceeded with the deal because even though the car had ten months MOT John put 12 months on the car and serviced the car and also gave us 6 months warranty for peace of mind.. what a true GENT.. the next day we went to collect the car and explained to John that as my wife ACCIDENTLY drove through the 6ft DEEP puddle - the insurance company will not pay out which was bad news for us that morning. John then put 15 months warranty and breakdown cover on the car and refunded us £200.00 which im putting towards my wife some waiders! the purpose of this review is that this garage/family/GENT are the best in the motor trade FACT!! we will highly recommend them to our family friends and anyone we talk to regards wanting to purchase a car....Thank you John & Family.... Pete & Lynds
Needed new car fast couldn't have been any easier!
Recent change in job meant I needed to change my car quickly. Found one I was happy with and couldn't fault the warm and friendly service from everyone at the site.
Everything was done so quickly and efficiently, no hassle or worry and a great deal all round! Thankyou
"Another happy customer"
Another very happy customer here. Part ex'd my current car against a lovely BMW 1-Series and couldn't be happier. Top garage, great cars, awesome service. Wouldn't hesitate to go back (when I can afford an M3 perhaps....)
"Truly fantastic service!"
We just purchased a Mini Cooper S from John and it's an absolutely superb car - runs like a dream and is immaculate for the age. What really impressed us though was John's fantastic service - nothing was too much trouble, from transferring private plates to staying open until 7pm so we could travel down from Cumbria after work to make the deal. A lovely man and an honest, generous and trustworthy expert. Will certainly use him again!
"lovely mini one"
We have recently bought a Mini One for our daughter from john Taylor.. She's delighted with her car which was immaculate.... Nothing was too much trouble, and it was a great purchasing experience..
Thank you John.
Bmw touring 318i"
Bought the car last week nothing was to much trouble the service received from john and miles was excellent highly recommend a visit. Nice people to deal with.
"Fantastic"
Purchased back in early Jan - called on the Sunday morning to enquire about Audi A3 but they said someone was due to pick up so I asked if they could let me know if gone or not that evening and I'd come there next morning. Called back as promised to say still available. I drove up from North Wales that next morning - thanks for the service! Gave us a good price for our current car, did MOT and check over the A3 that morning (New tyres put on FOC and AC checked too) and we were all done in a couple of hours.
"Extra 10 miles"
The service my wife and i received when visiting John Taylor was second to none, we went to look at the car we had seen on Auto trader and it was just as described, a test drive was sorted straight away we were asked to make a list of any thing we thought needed to be sorted, no questions asked, a full service was done new timing belt and pulleys new brake discs and pads were fitted even though they were still serviceable 12 months Mot and the car was ours, no pressure, customer service amazing would highly recommend. Frank Grundy. Go on give him a call you wont be disappointed
"brilliant sales!"
Bought a 58 plate audi TT yesterday and i would just like to say couldnt be anymore happy with it! Full service and MOT! John and his team are superb and are polite! They don't force any unwanted extras on you and are fair! Bought cars from major franchises and john Taylor cars makes them look amateur! Any future cars i buy i will be definantly looking here 1st even though its 200 miles round trip! Thankyou John Taylor cars!
"Fantastic service and support"
I travelled just over 100 miles to view my dream car and I would again due to the excellent service. Great friendly attitude and not pushy like most car dealers, didn't hesitate in offering a test drive either. I got a decent price on my car that I traded in and picked up my new one a week later with no hassle. John also set up the paperwork ready to transfer my private reg onto my new car, and when I found out the A/C needed regassing he did it with out hesitation. A real genuine car dealer and would without a doubt travel the 100 miles and buy another car from him!
"vauxhall corsa"
I went along to my local car dealer John Taylor.
The level of customer service were impeccable.
I bought a Vauxhall Corsa 2013 plate. there was no Tax on the vehicle at the time of purchase and i couldn't drive away without it. i paid John the money for the tax and he had the car ready the following day (Monday). He also fully serviced the car. Furthermore, John offered to meet me out of hours to collect my new car as i were at work all day and couldn't get to the car dealer until out of hours. I thought the staff were professional, fast and efficient. It was a pleasure to do business with John Taylor. I will be buying another additional car later in the year and will return to him.
Bought my seat Alhambra 5 month ago now and John was very helpful with my part exchange and the warranty that comes with the new car is very good, recently my car broke down on holiday and I spoke to John and he said he will sort it, was very pleased with the fast service he provided, he received the car on a Sunday and got it fixed by the Monday evening even though it was a bank holiday, would highly recommend John Taylor, he would do anything to help anyone
"Friendly way to buy a used car"
Good all round service with a smile and a great attitude - nothing's too much trouble.
Very happy with my new car - wouldn't hesitate to recommend JT to my friends and acquaintances.
Volkswagen Beetle Convertible. Fantastic
I travelled 44 miles to view a Beetle convertible, well worth the trip as the car was just as described and the staff where very helpful and friendly. I then travelled back to pick up my car and it has been great, also the warranty company they provided me with 6 months free have been great too as i had a small problem which was fixed at my local garage and they refunded me straight away.
All fantastic during and after the transaction, would highly recommend.
Highly recommended !!!
Bought couple of month ago a Peugeot 607. Very happy with the purchase, good car, low mileage, however it developed a fault at the steering. After contacting John about this, he gladly ordered a new steering rack and change it in a day. He even send Miles, a very nice chap, to pick my car from windemere and leave me his courtesy car. I must say i am very happy with the car and the service received from John & the team ! Many thanks ! Highly recommended !!!
"Excellent customer service"
Walked around the dealership this weekend, Miles & John were very helpful and after a test drive I paid a deposit and arranged to pick up the car Monday after a new MOT. Service was fantastic all round. John opened the lot at 7pm especially to work it around my day & even picked me up in the rain! Cant fault the service or the car. Would recommend to anyone.
"Buying a good car"
Travelled 365 miles south of inverness after 2 telephone calls to John & miles (makes a excellent cup of tea) to make a deal on our dream car arrived down to there garage to find excellent helpful salesmen could not have helped enough. Brilliant garage well recommend for any car we are delighted with ours it is anwas as advertised will be back for our next car. Thankyou all at John Taylor Car sales. Ross Macdonald